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Pinnacle Premier Bank
Pinnacle Premier BankOperations, customers and money in one place.
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Pinnacle Premier Bank: your account, in one place.

See your balances, download statements anyone can check, follow the decisions on your requests and talk to our team, from any device.

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Register online in minutes Documents with a reference and QR code Two-step sign-in you can turn on

Check a document

Statements and letters we issue

Every document we issue carries a reference and a QR code. Type the reference to see whether it is genuine and still valid.

The check shows the type of document, the date it was issued and whether it is valid. It never shows amounts or personal details.

What you can do with Pinnacle Premier Bank

One account for everything we do together.

For people and organisations

Register as a person, a business or a corporate customer. Organisations give their company details once, at registration.

Balances

See every balance account with what is available now, what is set aside and every movement with its running balance.

Clear decisions

When we decide on a request you see the outcome and the reasons in plain words, and you can ask a person to look at it again.

Documents you can verify

Download statements as PDF. Anyone you share one with can check it on our verify page with its reference or QR code.

Support

Send us a message or open a support ticket with attachments, and follow every reply from your account.

Control over your security

Turn on two-step sign-in, see your recent sign-ins and choose which alerts you get by email or text.

Get started in three steps

You can sign in as soon as you have registered.

01

Register

Choose personal, business or corporate and tell us who you are. Your first balance account opens straight away.

02

Verify your identity

Upload a photo ID, a selfie and a proof of address. Our team checks them and tells you the result.

03

Secure your access

Turn on two-step sign-in so a password alone is never enough to get into your account.

Create an account

Decisions

Know where your request stands, and why

Some requests are checked automatically against rules we set and publish to our team. Whatever the result, you see it in your account in plain words.

  • The outcome and the main reasons, written for you
  • Requests that need a closer look go to a person
  • If a request is declined, you can ask a person to look again
  • Every step is recorded, so the answer can always be explained
  1. You make a requestFrom your account
  2. We check itAgainst our current rules
  3. You see the resultWith the reasons
  4. You can ask for a reviewA person looks again

How we protect your account

What the app does, in plain words.

Two-step sign-inUse an authenticator app so a password alone is not enough.
Automatic sign-outIdle sessions end after 15 minutes.
Sign-in alertsWe tell you about sign-ins from a new device and about security changes.
Second person checksStaff changes to balances need a second member of staff to approve them.

Read more about security

Questions people ask

Who can register?

Anyone aged 18 or over, and businesses and companies that can give their registration details. Everyone verifies their identity after registering.

What do I need to verify my identity?

A valid passport, national ID, driving licence or residence permit, a selfie and a recent document showing your address. You upload them in your account.

How do I get a statement?

Open My balances, choose the balance account and the period, and press Issue statement. It appears under My documents as a PDF.

How can someone check a document I gave them?

They scan its QR code or type its reference on our verify page. It tells them whether the document is genuine and still valid.

What if I forget my password or lose my phone?

Reset your password from the sign-in page. If you lose the phone with your authenticator app, use one of your recovery codes or contact us.

Ready when you are

Create an account online, or talk to us first.

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